What we can't do with our Remote Computer Service? Print

There are some things that remote support is unable to do and an onsite visit would be necessary, for example:

  • Network/Internet connection problems - as the service relies on a working internet connection, this type of problem cannot be solved using our browser based remote support.
  • Hardware problems - network card/modems/memory/etc - hardware problems that cause the machine not to start up or affect its internet connection will require an onsite visit.