Unless otherwise specified, the manufacturer's warrranty for parts and our DOA and/or labor warranty cover the merchandise. We will determine which warranty policy is applicable.

If the merchandise is not in good working condition within the warranty period we reserve the option to either:

a-) Repair the defective merchandise;

b-) Replace the merchandise which must be returned to us freight prepaid in original packing along with the invoice, product failure information and the RMA (Return Merchandise Authorization) Number assigned by us prior to shipment;

c-) Replace by similar functional products.

The warranty does not extend to any merchandise that is physically damaged or is not under normal operating conditions as a result of any misuse, mishandling, accidental damage, or improper installation on the client's part.

Merchandise returned as defective will be tested. If any merchandise returned is found to be working properly, up to manufacturer's specification, the client will be charged a flat fee of $75.00 per merchandise, for testing and verification.

We will assist clients on technical matters at no charge for situations that require reasonable technical assistance. However, when excessive demand for support occurs and is determined to be a result of the clients lack of product knowledge or improper use, the applicable hourly rate will be charged for Technical Support.