Terms and Conditions is updated with regularity. Please make sure to read it before you submit your hardware for data recovery to us.

1-) With regard to pick up and drop off:

• Once notified you have 5 business days to pick up the serviced hardware at our location, after which we have the right to charge $18.75 per week for storage and liability.

2-) With regard to time to service:

• SuperRush Data Recovery(2) takes about 1 day(4) and the cost is 50% more.
• Rush Data Recovery(2) takes about 2 days(4) and the cost is 25% more.
• Half or full amount deposit might be required for both.

3-) With regard to rates:

• Data recovery diagnostic and evaluation is $75 (Optional)
• Data recovery starts at $150 and it goes up depending on the condition of the hard drive, the size of the hard drive, the total size of the data to be recovered, the individual size of the files to be recovered (i.e. videos take much longer than PDFs)
• You will need to pay a $75 cancellation fee for withdrawal, and the full cost if the job is finished.
• You will need to pay plus 12.5% of the total bill for devices with capacity bigger than 500GB.
• You will need to pay plus 25% of the total bill for devices with capacity bigger than 1TB.
• You will need to pay plus 25% of the total bill for Mac or Linux operating systems drives.
• If the data is returned on CDs you will need to pay $9.38/CD for data transfer (2 free 740MB CDs)
• If the data is returned on DVDs you will need to pay $18.75/DVD for data transfer (2 free 4.7GB DVD)
• If the data is returned on a hard drive you will need to pay $37.50/Harddrive for data transfer(1).

4-) With regard to liability:

• We are not responsible for any business or personal data loss during data recovery.
• If you fail to pick up your hardware by the 30th day we will not be liable for it nor its content.

(1) The backup drive must be bigger than or equal to the faulty one, in good working condition without any data.

(2) Please ship next day air to our Richmond location and consider prepayment to speed up the return.

(3) Server contitutes any computer acting as server and/or running server software.

(4) Estimated, it may take longer.